How We Contact You

Our code of conduct for every call, SMS and WhatsApp message.

Who we contact

• Only people who have asked us to, for example through a form on this website, WhatsApp or a call to us.
• If you tell us you are not interested, we stop calling you about it, and we contact you again only if you ask us to.

When we call

Only between 10:00 AM and 7:00 PM. We do not call outside these hours.

What we do on every call

• Tell you our name, that we are calling from MS Cred Financial Solutions, and which bank or lender we are working with.
• Explain why we are calling, and ask whether you are happy to continue. If not, we end the call politely.
• Give you correct and complete information about the product, including that the bank or lender decides on approval, limits, rates and fees.

What we never do

• Promise approval, or make commitments on a bank's behalf.
• Mislead you about a product or about who we are.
• Ask for your OTP, PIN, CVV or passwords. See Beware of Fraud.
• Accept gifts or cash from customers, or ask you to pay into a personal account.
• Sell your details, or use them for anything other than your enquiry and the purposes listed in our Privacy Policy.

Stop calls and messages

• From us: tell the caller, reply "STOP" on WhatsApp to +91 70412 29302, or email mrpatni@mscredfinancialsolutions.com. You can also ask us to delete your details.
• Promotional calls and SMS from other businesses: call or SMS 1909, or use the TRAI DND app, to block promotional calls and messages by category, or to report spam.

Complaints

If a call from us did not meet this standard, please tell our grievance officer or call +91 70412 29302.